Refund policy
Returns
We want you to love your artwork. You have 14 days after delivery to request a return.
To be eligible for a return, the piece must be in the same condition you received it, undamaged, and in its original packaging. Proof of purchase is required.
To start a return, email us at frank@artdf.com.mx with your order number and photos of the piece. We will reply with the return address and packing instructions. Items sent back without an approved return request will not be accepted.
Return shipping
The customer is responsible for return shipping costs. Because sculptures and artworks are fragile, please pack them carefully and use an insured, trackable shipping service. We cannot accept returns of items damaged in transit due to inadequate packaging.
Damaged or incorrect items
Please inspect your order upon delivery. If your piece arrives damaged or you received the wrong item, contact us within 48 hours of delivery at frank@artdf.com.mx with photos of the item and its packaging, and we will work with you to make it right through a repair, replacement or refund.
Non-returnable items
Custom, commissioned or personalized pieces are final sale and cannot be returned unless they arrive damaged. Gift cards are non-refundable.
Exchanges
The fastest way to get a different piece is to return the one you have and, once the return is approved, place a new order.
European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification, under the same condition requirements described above.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us at frank@artdf.com.mx.